Returns

We do not accept returns for made to oder and personalised items, unless it's faulty.

At our discretion, we will accept returns of non personalised ready to buy items. They must be returned within 14 days of receiving your order, in their original unused, unwashed condition, including all tags.

We do not refund original shipping costs unless items are faulty.

 

A refund will only be issued if:

The product is faulty on delivery or an incorrect item has been delivered. We reserve the right to reject any item returned to us.

All of our orders undertake a Quality Check before being dispatched to you. If you receive a defective product from us, despite the Quality Check being undertaken, we will request information from you, including photographs of the specific issues or defects.

If you receive a product and there is an immediate defect or issue with the product, you must contact us as soon as possible.