Shipping

EU Customers:
I'm currently unable to ship orders directly to EU countries due to GPSR regulations. If you choose to use a parcel forwarding service, this is done at your own discretion, and you are responsible for any customs or import obligations.

Sending Your Clothing / Receiving your order:
Customers are responsible for posting their fabrics, including any postage costs. I highly recommend using Royal Mail tracked services, which give you real-time visibility of your parcel and help prevent it from getting lost. Don’t forget to keep your tracking number!

When your parcel arrives, I will process it and send you an email confirmation to let you know it has been received. Please note that, due to the volume of orders, this may take a couple of days.

Once your keepsake is ready, I will send it back to you via Royal Mail tracked delivery. After it has been posted, you’ll receive an email with a tracking link so you can follow your parcel on its journey.

 

Delivery Terms & Conditions:

Currently, I offer two delivery options. These are Tracked 24 and Tracked 48.

3.1: The time scales of delivery are indicative and not a guaranteed time frame.

3.2: We cannot be held responsible for delays to your delivery which relate, either directly or indirectly, to issues caused or associated with our chosen delivery partner. As such we are unable to offer refunds or compensation for such delays.

3.3: We cannot be held liable for an incorrect shipping address being entered at the time of order. If we believe an address has been incorrectly entered, then an attempt will be made to contact you. If we are unsuccessful, then we reserve the right to wait until you contact us in relation to your order.

3.4: If your orders arrives damaged, you must contact us via email. This email message should contain photographs which clearly highlight any damage or defects.

3.5: Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. Teddyland.Co will not replace any items which have been destroyed by the courier.

3.6: Lost items are not deemed lost by couriers until 14 days after posting. We are in no way responsible for any lost items.

3.7: We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.

3.8: We will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. Every item is quality checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.